The short version: if something’s wrong, tell us and we’ll sort it out.

Goods

Send anything back within 30 days and we’ll refund it or swap it, whichever you’d rather. We just ask that it comes back unworn and unwashed, with the tags on if it had them.

If it arrived faulty, or we sent you the wrong thing, we’ll cover the postage both ways. If it simply didn’t suit, the return postage is yours. Once it turns up here the refund goes back to the card you paid with, usually within a few days.

Send returns to:

Wilderfolk
32860 Boice Lane
Fort Bragg, CA 95437

Drop us a line at richard@wilderfolk.co before you post it, so we know to look out for it.

Experiences and classes

Cancel more than seven days before and you get the whole lot back, no questions and no fee.

Inside seven days, we’d rather move you than keep your money. Take another date, or a credit that’s good for a year and works on anything we run. If neither suits, get in touch and we’ll work something out.

If we cancel, you choose. A full refund or another date. That covers weather, a tide that won’t cooperate, a trail closure, a guide falling ill, or anything else at our end.

A note on the tide-dependent trips. The intertidal walks are scheduled against the tide chart rather than the clock, so we agree the exact time with you after you book. If the tide moves it somewhere that doesn’t work for you, that’s a full refund.

Group bookings of the whole van or the whole ATV work the same way.

Camping

Nights at Camp Candy Cap are booked through Hipcamp at the moment, and their cancellation policy applies to those. If you booked with us directly, the seven-day rule above covers you.

Anything else

Email richard@wilderfolk.co. We’re a small operation and a real person reads it.

Nothing here affects your rights under California law.